Refund policy

Return and Exchange Policy

At Zroorat Store, we want you to be completely satisfied with your purchase. We do not offer cash refunds; however, we gladly offer a hassle-free exchange policy if you receive a damaged, defective, or incorrect item.

1. Exchange Period

• You can request an exchange within 3 days of receiving your order.

2. Conditions for Exchange

• The item must be unused, unwashed, and in its original packaging with all tags intact.

• You must provide proof of purchase (your order number or receipt).

3. How to Initiate an Exchange

• Please take a clear photo or video of the issue/defect and send it to our WhatsApp Customer Support at [0320-2849460) or email us at support@zarooratpk81@gmail.com

• Our team will review your request within 24 hours and guide you on the next steps.

4. Delivery Charges

• If the item sent was damaged or incorrect from our side, we will bear the exchange shipping costs.

• For any other reasons, the customer will be responsible for the return shipping charges.